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Recently bought a used car with one of these head units. After 5 emails n 2 phone calls their service was zero, no help at regarding operational manual or video on how to the simplest of tasks like setting the clock. The customer service was non existent so all I can suggest is don’t bother.
Email response was they wanted invoice number 🤷🏾
Great unit, rated it 5 out of 5, but there were 2 issues.
1. no installation instructions. Simply knowing that not all connections are used (on the unit and from the factory cables) and that not all the retaining clips are used, would have saved me calling, messaging and wasting over an hour. A simple one-pager would do.
2. it took some research to figure out how to get Apple CarPlay to work. It would have been great if tlink was already installed or if it was pointed out with the instructions.
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